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Help line: Who can help me?

We might feel sometimes so lost and alone that we need someone to talk to. We want to share our condition and thoughts with our beloved ones, but we just don't want to burden them with our problems. So what now?

Finding a professional help we don't know, but whom we can trust, can be difficult. In addition, we don't always have the financial ability to do this. The helplines can help you with specific problems or questions for different problems. You can find an overview of the child and family related options in this article.


The Listening Line (formerly: Sensoor) 0900 - 07 67 Available: 7 days a week, 24 hours a day (also chatting). For anyone who has a problem and wants to talk about it.



Education and behavior

Parent phone number 085 130 46 58 and can be reached by chat via Available: Monday to Friday 9:00 am - 3:00 pm and Thursday evening 7:00 pm - 10:00 pm. The Parent Phone offers a listening ear a nd is there for all parenting questions and family issues.


Parents phone number 0900 - 202 00 65 Available: on working days from 9.30 am to 1 pm. The Balans association specializes in questions about behavioral problems, learning problems and developmental problems, such as: ADHD, ADD, PDD-NOS and dyslexia.

Stichting KOG

023 - 532 12 23 Available: Mon, Fri and Sat from 9:00 am to 10:30 am. Private information point for children, parents and grandparents about youth care. KOG explains the rules, advises, names suitable lawyers, and (where possible) provides practical assistance.


Education and school

Parents & Education (formerly 5010) from landline: 0800 - 50 10 (free) from mobile: 0900 - 50 10 123 (45 cents per call)

Available: on school days from 10 a.m. to 3 p.m. Here you can ask all your educational questions, for example about toddlers, repeat grades, bullying problems, arguments with school, dyslexia, and so on. This helpline has been taken over by the 'Parents & Education' foundation.


0800 - 282 82 80

Accessible: see opening times on the website. You can call the Pestweb helpline for information and help with problems with bullying at school.


0900 - 899 60 15

Accessible: see opening hours on the website. Pharos, the association of parents of gifted children, answers questions about giftedness.


Burns Information Line

0900 - 044 00 44 Available: during working days from 10:00 to 12:00 and from 14:00 to 16:30. The burns information line has been set up especially for people with burns and their immediate environment.

Medicines Info Line (KNMP) Telephone line discontinued in 2010. For questions about medicines: call your pharmacy (or consult the website, which still exists).

Meningitis: Dutch Meningitis Foundation

06 - 36 58 58 26 Available: 24 hours a day (in emergencies). The Dutch Meningitis Foundation (NMS) can be reached day and night for parents in urgent cases via the above telephone number.

Chronically ill/vulnerable children (BVIKZ)

0655265506 Advocate for unjustified reports and support for issues concerning the care of the child.


Parents of drug users

0900 - 515 22 44 Available: on working days from 10 am to 10 pm. Telephone helpline for parents and partners.

Loss and grief

Parents of a Deceased Child (OOK)

Go to the website, choose 'Immediate help' and you will be called back by a fellow sufferer.

Accessible: day and night via the website The Parents of a Deceased Child Association (OOK) is a self-help organization of parents of a deceased child who want to offer understanding and compassion to fellow sufferers.

Behind the Rainbow Foundation

0900 - 233 41 41

Available: every morning except Wednesday, from 9 to 11 am. Help for grieving children and the people around them.

Support Center for Parents Knowledge Center for Palliative Care for Children

06 – 4566 3586 Available: every working day between 09:00 and 20:00. Parents/carers can come here with complicated issues concerning the quality of life of their child (0 to 23 years old) in the event of a serious illness.

Child abuse and domestic violence

Safe at home (formerly AMK)

0800 – 20 00 [No general website available. All fragmented by municipality] Helpline for reporting child abuse, sexual abuse and domestic violence, and for seeking advice.


La Leche Leage (LLL) 0111 - 41 31 89 Available: Monday to Friday from 9.30am - 11am, 1.30pm - 3pm and 8pm - 9.30pm. For questions about breastfeeding, information meetings and publications.


Legal Affairs

Het Juridisch Loket (formerly: Bureau Rechtshulp) 0900 - 8020 Available: on working days from 09:00 to 20:00. Everyone can go to Het Juridisch Loket (formerly Bureau Rechtshulp) for free information and advice on legal matters.


General Youth Services

Advice and Complaints Bureau Youth Care (AKJ)

088 - 555 1000